We were due to come to Symi with Kosmar for two weeks starting 24 Sept and when we tried to contact Kosmar on Thursday to find out what would happen re our booking we were redirected to the ATOL site which advised Kosmar customers who had not yet started their holiday to make a claim through CAA.
Can anyone confirm that the arrangements that CAA is currently making through Sue to support Kosmar customers in completing their holidays only applies to people who are already on the island?
We assumed that our forthcoming holiday with Kosmar was now down the pan and so we have made alternative holiday arrangements.
We were very sad to hear about all of those people who have lost their jobs as a result of the XL collapse and would like to extend our very best wishes to Sue. This situation must be a nightmare for you and we would like to wish you the very best of luck with dealing with the aftermath and for the future.